We value the privacy of all our workers, clients, individuals, other service users and visitors to our website. This privacy statement sets out how the “True North Care Company” uses and protects your personally identifiable information when you interact with this website.
You can rest assured that we will use the information you provide only to follow up with you about the service you request and provide excellent customer service.
The “True North Care Company” may change this policy from time to time by updating this page. Therefore, please visit our website periodically to ensure that you are happy with any changes. This policy is effective from April 5, 2022.
We collect information from you when you register on our site, fill out a form or enter information on our site.
When you request for care or register on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.
We may use the information we collect from you when you register, request for information, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential.
Please note, we never ask for credit card numbers.
Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we may use cookies to help us remember and process the services you request. Cookies are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. If you turn cookies off, some of the features that make your site experience more efficient may not function properly.
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we ask that you exercise caution and look at the privacy statement applicable to the website in question.
We have implemented the following:
We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together, measure and improve user experience of the website.
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.
Under both the Privacy Act & Personal Information Protection and Electronic Documents Act (PIPEDA), privacy is a fundamental right of every Ontarian. To protect your rights, we collect personal identifiable information as defined under section 3 of the Privacy Act. We follow strict rules when collecting, using and or disclosing your personal information.
We collect your email address to:
In accordance with CASL, we agree to the following:
If at any time you would like to unsubscribe from receiving future emails, you can email us at
info@truenorthcarecompany.ca or follow the instructions at the bottom of email messages received.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you, please write to the True North Care Company:
1881 Steeles Avenue West, Suite 173, Toronto, Ontario, M3H 0A1
If at any time you believe that any information, we may be holding on you is incorrect or incomplete, please write or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Thank you!
1200 Bay Street,
Toronto, ON. M5R 2A5
Monday – Friday: 8:00 am to 6:00 pm
Saturday: 8:00 am – 5:00 pm
Sunday – Closed
For more information about our COVID-19 measures, please click here.
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